MARMARAS PHYSIOCENTRE LIMITEDEffective Date: 13/2/2026
1. Who We Are
This Privacy Policy explains how MARMARAS PHYSIOCENTRE LIMITED (“we”, “us”, “our”) collects, uses, and protects your personal data.
Company Name: MARMARAS PHYSIOCENTRE LIMITEDRegistered Address: 1 Apriliou 8 Aristo Center, Paphos, Cyprus, 8011Email: moc.liamg%4057tatotPhone: +357 26 942928Company Number: ΗΕ 375813
We are the data controller responsible for your personal data.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
A. Identity Data
Full name
Date of birth
Gender
B. Contact Data
Email address
Phone number
Postal address
C. Health & Special Category Data
As a physiotherapy clinic, we collect sensitive health information, including:
Medical history
Injury details
Treatment notes
Diagnostic information
GP or specialist information
Imaging reports (if provided)
This data is classified as “special category data” under data protection laws.
D. Booking & Payment Data
Appointment history
Payment details (processed via secure third-party providers)
Insurance details (if applicable)
E. Technical Data
When you use our website, we may collect:
IP address
Browser type
Device type
Website usage data
Cookies (see Cookie Policy)
3. How We Collect Your Data
We collect data when you:
Book an appointment
Complete intake or medical forms
Contact us via website, email, or phone
Subscribe to communications
Visit our website
Make a payment
Provide information during treatment
4. Legal Basis for Processing
Under GDPR (where applicable), we rely on the following legal bases:
For General Personal Data:
Performance of a contract (providing treatment/services)
Legitimate interests (running our clinic efficiently)
Legal obligation (medical record keeping, tax compliance)
Consent (for marketing communications)
For Health / Special Category Data:
We process health data under:
Provision of health care or treatment
Explicit consent, where required
Legal obligations in healthcare settings
5. How We Use Your Information
We use your personal data to:
Provide physiotherapy assessment and treatment
Maintain accurate medical records
Communicate regarding appointments
Process payments
Respond to enquiries
Improve our services
Meet legal and regulatory requirements
Send marketing communications (only with consent, where required)
6. Sharing Your Data
We may share your information with:
Healthcare professionals involved in your care (with appropriate basis)
GPs, consultants, or insurers (where relevant)
Payment processing providers
IT and cloud service providers
Accountants or legal advisors
Regulatory authorities (where required by law)
We require third parties to respect the security and confidentiality of your data.
We do not sell your personal data.
7. International Data Transfers
If your data is transferred outside the Cyprus/EEA, we ensure appropriate safeguards are in place, such as:
Adequacy decisions
Standard Contractual Clauses
Secure encrypted systems
8. Data Retention
We retain medical records in accordance with healthcare regulatory requirements.
Typically:
Adult medical records: retained for [e.g., 8 years after last treatment – confirm jurisdiction]
Children’s records: retained until [e.g., age 25 or as legally required]
Financial records are retained in line with tax laws.
We securely delete or anonymise data when it is no longer required.
9. Data Security
We implement appropriate technical and organisational security measures, including:
Secure electronic medical record systems
Password-protected systems
Restricted staff access
Encrypted communications where appropriate
Secure storage of physical records
10. Your Data Protection Rights
Depending on your jurisdiction (e.g., UK/EU GDPR), you may have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (where legally permitted)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with a supervisory authority
To exercise your rights, contact us at:moc.liamg%4057tatot
11. Marketing Communications
We may send updates, promotions, or newsletters if:
You have opted in, or
You are an existing patient and communications relate to similar services (where permitted by law).
You can unsubscribe at any time by:
Clicking the unsubscribe link
Contacting us directly
12. Cookies
Our website uses cookies and similar technologies to:
Improve website functionality
Analyse traffic
Enhance user experience
Please see our Cookie Policy [Click Here] for more details.
13. Children’s Data
We may process personal data relating to minors where treatment is provided. In such cases:
A parent or legal guardian must provide necessary consent where required by law.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”
15. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
MARMARAS PHYSIOCENTRE LIMITEDAddress: 1 Apriliou 8 Aristo Center, Paphos, Cyprus, 8011Email: moc.liamg%4057tatotPhone: +357 26 942928